director production support resume

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Director production support resume best home work ghostwriters services

Director production support resume

Education Education. North Carolina State University. Skills Skills. Anticipate mitigating risks, escalating issues appropriately keeping all necessary parties informed, formulating and implementing a working-around often in a critical time frame Experience with creating process, procedures, and documentation relating to incident management or systems operations.

Create and maintain documentation for production support activities and ticket triage knowledge base across the applications. Read our complete resume writing guides. How to Tailor Your Resume. How to Make a Resume. How to Mention Achievements. Work Experience in Resume.

How and Why Put Hobbies. Top 22 Fonts for Your Resume. Internship Resume. Killer Resume Summary. Write a Resume Objective. What to Put on a Resume. How Long Should a Resume Be. The Best Resume Format. How to List Education. CV vs. Resume: The Difference. Include Contact Information. How to Write a Student Resume. A minimum of Ten 10 years of experience in a production support or application development environment with functional experience in change management and incident management Previous team lead experience preferred Technical experience supporting Call Center applications Call recording, Dialer, Call Routing, IVR is strongly desired Financial industry experience is preferred Intermediate knowledge of relational databases.

Bachelor of Science degree in a technical field preferred A minimum of Ten 10 years of experience in a production support or application development environment with Previous management or team lead experience preferred Technical experience supporting Call Center applications Call recording, Dialer, Call Routing, IVR is strongly Experience in developing or supporting call center applications such as: Genesys Call Routing, NICE Call Experience administering Windows and UNIX based operating system Application development experience a plus Basic knowledge of networking technology.

Tasks include, but are not limited to, maintaining object level sample selection for reoccurring data refresh requests, ad hoc data requests necessary for individual change requests Code versioning and code repository management- creating branch from trunk after SRS window closes and changes are committed and purging old.

At least 10 years organizational management experience, managing teams of equivalent size At least 10 years experience working globally At least 10 years leadership skills, drive for continuous improvement At least 10 yearsexperience managing an end to end technology environment, including experience with software, hardware, desktop, utilities, and other infrastructure components Experience on the following tools and technologies: Oracle, SQL Server, Informatica, Java,.

Net, MQ, Windows and Unix operating systems Excellent communication skills, particularly verbal skills Strong interpersonal skills: professional, courteous, friendly, warm, empathic, level-headed and composed Flexible and adaptable to quick changing environment s Strong problem solving skills and ability to make swift, sound judgments Must have excellent interpersonal, relationship and negotiating skills Ability to attract, develop and retain talent Application Development background a plus.

High School Diploma or its equivalency 0 to 1 years related experience Able to lift 50lbs or more in weight Able to read, write and speak in English Ability to operate manufacturing equipment Knowledge of print industry technology is a plus. The ability to break down complicated technical jargon in to lay persons terms would be an advantage As there may be times when issues arise outside normal working hours a willingness to be flexible in hours worked is desirable The ability to assess complex technical problems and provide fast effective solutions Proven background and experience in the implementation post production and transcoding solutions including Wiring installation and a detailed understanding of video and audio signal path both digital and analogue A high standard of computer Literacy on the MAC, Linux and windows platforms.

So teamwork, managing relationships and good communication skills are important Risk Technology provides funding services to a variety of Risk-related business asset classes and a broad understanding of the Investment Business is very useful. Autosys Hands on experience on Coherence technology Hands on experience on RFPF framework based applications Knowledge on solace messaging and HPC Grid computing is a plus Functions Technology provides technology services to a variety of business asset classes and a broad understanding of the Investment Business is very useful.

Diagnose, research, and triage issues to identify and articulate the customer and business impact and priority Troubleshoot complex issues and coordinate with business and technical teams across the org. Partner and foster collaboration with IT, business and internal teams Support systems in production and new development work by overseeing coordination and knowledge transfer between production support and development teams Ensure issues are communicated, managed and resolved considering priority and customer impact Train, mentor, and support business analysts on the team Identify and analyze patterns and gaps for work effort at a strategic level Apply project management principles to ensure goals, budget and timelines are met Evaluate and approve requirement documents to ensure they are thorough, testable and support the overall project strategy On-call rotation support to address critical system issues Bachelor's degree in a related field or equivalent experience Minimum of years experience as a Sr.

Business Analyst or Project Lead Knowledge and experience with HR processes payroll, benefits , systems and reporting Solid knowledge of project management principles and methodologies Exceptional analytical and problem solving abilities Proficient in writing business requirements, user stories and process documentation Ability to collaborate with peers and senior leadership Demonstrated ability to mentor and coach Excellent verbal and written communication skills and the ability to work independently with end users Proficiency with Microsoft Office applications and Microsoft Visio, SharePoint Oracle HRMS experience preferred.

Minimum required experience Minimum of 2 years continuous, recent experience administering MS-SQL Currently operating in a similar role within a banking or financial institution Troubleshooting and resolution of production problems and issues within database environments Change Management processes Experience in the following areas would be considered very advantageous Remedy trouble-ticketing system.

Provides input into performance management, audit teams, and compliance programs and activities Maintains risk management, audit perspectives, and general adherence to compliance directives Reviews and approves consultant firm weekly and monthly reporting Maintains Road Map of strategic goals, practical progress toward these goals throughout the year, focused on quarterly updates Develop practical measures of prod support performance Ensure compliance with audit requirements Build and maintain key performance contracts for each business group such as SLAs server level agreements Ensures quality and timely business communications, during both outages and day to day information exchanges Manage daily operational activities Review and approval: time sheets and change requests.

Ability to work unsupervised and under pressure for periods, individually and as part of a team Strong investment banking background that includes application support in a front-office environment Understanding of futures and options trading and clearing Understanding of Capacity Management with ability to analyse current and future performance requirements Experience with Geneos Monitoring Consistent with the international profile of the bank, this is an extremely diverse global team - in terms of many things including tools and processes used, geographic location, language and culture and relationship and proximity to the users.

Consequently, a successful candidate will need to be pragmatic and flexible with an open minded approach to dealing with teams with these differences. Whilst this requires excellent interpersonal and communication skills and is a challenging proposition, the role offers excellent opportunities for personal development and professional experience Basic scripting and programming skills The ability to work in a structured and organised fashion, ensuring that issues are brought to a satisfactory conclusion.

Technical Support Desk Management Active Account Management and Relationship Management and direct client interaction with market data contacts at client firms for issues impacting their Enterprise Real-Time data feeds and questions regarding product usage Be a resource centre and point of escalation for team members Management and Driver for ad-hoc project initiatives from the team Identify methods to triage or solve problems affecting the products and Server API products Work closely with sales and account management to strengthen client relationships Contribute ideas for product development, client notifications, and process improvement Minimum years in a Team Leader or equal level management role.

Ideally in a IT or Market Data Support environment Proven management of production service teams, leadership strategically focused, delegation, supervision and associated human resource skills Passion for troubleshooting , critical thinking, and teamwork World-class written and verbal communication skills Strong multi-tasking skills and the ability to maintain a professional demeanor when handling complex issues Knowledge of network infrastructure and experience in Market Data Distribution platforms Good time and task management - as an individual and for the team Fluency in Mandarin or Japanese language s beneficial.

This role involves extensive face-to-face, telephone and email interaction with the business Traders and Salespeople and business support staff, i. Enter data to set up style master and all style related information for 3rd party product in EBA Work with Vince NY Retail team for product information, style set up timing and troubleshooting Must have experience with Microsoft Office Must have data entry experience in manufacturing operating system.

Technical Knowledge: Apply technical knowledge e. SAP, Java,. With minimal supervision, integrate technical knowledge and business understanding to create superior solutions for HP and for customers Escalation Management: identify potential escalations and alert management proactively.

Manage basic escalations with customer Problem Management: Begin to proactively provide solutions to prevent problems from occurring in area of responsibility. Analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience May hold entry-level or intermediate-level certification s in work field Typically years of relevant experience Configuration and parameterization of People net.

Responsible to analyze a broken processes, develop and deploy a resolution Work with project delivery teams to review code before it is deployed into production for adherence to architectural standards and code defects Collaborate with other areas of support infrastructure, source systems, etc.

Ensure BPI is reported for all incidents and impact Develop and maintain all levels of metrics to measure efficiency and take action where appropriate Document and track application production issues. PERL, PHP, Ruby Ability to communicate with non technical and technical employees Crisis management to own outage calls while under pressure Investigate causes of issues and provide recommended solutions as well as implement if necessary Create standards to be followed by fellow team members and other groups Must work with a business focus to add value while cutting costs Organized with the ability to prioritize tasks accurately and efficiently Self Motivation is required.

Work closely with market data contacts at client firms to seek fast resolution to issues impacting their Enterprise Real-Time data feeds and questions regarding product usage Organized escalation of issues to internal Bloomberg groups such as Network Operations, Global Data, and Systems Development years of experience in a client technical market data support environment Knowledge of network infrastructure. IT Management - Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance including storage and communication of data, voice, text, audio and images and effective use of IT infrastructure components and monitors their performance.

Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. Schedules and supervises all maintenance and installation work. Ensures that operational problems are identified and resolved. Provides appropriate status and other reports to specialists, users and managers. Ensures that operational procedures and working practices are fit for purpose and current Financial Management - Assists with financial tasks, especially in the areas of identification of process, service, project and component costs Change Management- Develops implementation plans for dealing with more complex requests for change, evaluates risks to integrity of infrastructure inherent in proposed implementations, seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organizational procedures governing change management.

Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change Release and Deployment - Leads the assessment, analysis, planning and design of release packages, including assessment of risk. Liaises with business and IT partners on release scheduling and communication of progress. Conducts post release reviews. Ensures release processes and procedures are applied Application Support- Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.

Uses application management software and tools to investigate issues, collect performance statistics and create reports IT Operations- Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of maintenance and installation work. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.

Provides reports and proposals for improvement to specialists, users and managers Problem Management -Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system s.

Coordinates the implementation of agreed remedies and preventative measures analyzes patterns and trends Incident Management - Ensures that appropriate action is taken to anticipate, investigate and resolve incidents in systems and services.

Ensures that the inventory of components to be supported is complete and current. Drafts and maintains policy, standards and procedures for the service desk and incident management Information Security Management- Ensures that appropriate action is taken to anticipate, investigate and resolve security incidents in systems and services. Advanced knowledge of troubleshooting tools and techniques related to networks and systems i.

Sc Computer Science. Provide in-depth 2nd line application support for production issues, including root cause identification and co-ordinating preventative action Analyse moderate to advanced inquiries and participate in problem resolution Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams.

Ensure clients and management are kept up to date on a timely basis Drive problem management and root cause analysis. Aim to permanently fix repeat problems rather than patch them Develop and maintain relationships with other technology teams including other global PTG PB teams, business lines, application development teams, application vendors and infrastructure e.

Monitors daily and month-end batch processing and daily and month-end reruns Fixes system issues, when required Works towards managing delivery of services according to customer service level agreement Works on a rotating shift schedule, i.

Intermediate to senior level experience in an Apps Support role Demonstrate strong execution capabilities Development background preferred Excellent critical thinking skills with complex systems Ability to lead issue discussions and interact with many teams Knowledge of business and customer support needs. To monitor the infrastructure and identify existing and potential problems, determine root cause and appropriate corrective actions and escalate when appropriate.

Strong application development background e. Experience in systems implementation testing, ideally User Acceptance Testing UAT and implementation rollout activities Prior experience in the support of addressing production support issues highly desirable Excellent communication skills, verbal and written. Must have analytical inquisitiveness and problem solving ability; an ability to ask insightful questions, break analytical challenges into workable components and draw meaningful conclusions Must be persuasive and capable of working in groups.

Ability to collaborate with others to achieve objectives: leverage other people's skills and expertise Should be able to work to extended working hours due to global time zone variances Bachelor degree or equivalent experience required 3 years of broad and comprehensive knowledge of Consumer banking Position requires strong background in project management, quality assurance, and production support Prior technical experience highly desirable Experience in AML or other regulatory project is desirable Highly intellectual in character requiring exercise of discretion and judgment related to proposed changes to the Business Must be able to execute under pressure, many of the projects will have very tight timelines Must be able to follow projects that require very detailed analysis due to the impact to the businesses.

Excellent, proven, client relationship skills Strong leadership skills and ability to manage across all areas of the organisation to ensure delivery Sound knowledge of desktop, mobile, access control and Service desk processes and technologies Investment banking experience will be beneficial, along with working within a wider IT Organisation Good understanding of the local regulatory requirements, rules, audits and controls Sound knowledge of local systems and onshore applications unique to the local branch Service and vendor management experience is a plus.

Strong analytical, logical, technical and problem solving skills They should also have a strong interest in client interaction and possess outstanding verbal and written communication skills Analysts must be able to work well under pressure on teams in a demanding environment Motivated self-starter Applicant should have a good working knowledge of customer support principles, Technical proficiency in order to facilitate investigations between the business, various levels of support and application development teams.

Have an good knowledge of the project lifecycle Excellent working knowledge of the change, problem and release procedures used in the Group Proven technical expertise in an IT role A wide knowledge of IT hardware, software, operations and networks. Strong analysis and problem solving skills. Motivated and results oriented professional who enjoys working in a fast paced environment.

Demonstrates initiative and adaptability. Only escalates the most complex issues to manager Ability to prioritize work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment Good knowledge of risk management, configuration management, and disaster recovery e.

Managing a set of ICSS applications within GTB SME for specific set of applications in Investor Services, Agency Securities Lending area Develop a good understanding of the activities required to execute and support production management functions Ensures the team provides optimum service level to the business line supported Take overall responsibility for the resolution of incidents and problems within the team.

Oversee the resolution of complex incidents. NET Framework 3. This is a hands-on position responsible for the coordination of Level 1 Production Support tasks and Command Center tools and processes Within the Production support space, the person is responsible for the coordination of Level 1 task execution and command center monitoring activities across all PAGs 24x7 Create and maintain comprehensive project documentation Drive resource alignment to support varying task and shift work Develop and Maintain project documentation to monitor and track progress Follow-up on all L1 and Command Center incidents to establish root cause and suggest remediation steps Report and escalate to management as needed Establish and maintain relationships with all Application support teams.

Strong technical documentation skills Ability to align IT service offerings with business strategies, goals, and objectives Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution Strong focus on automation and processes. Troubleshooting, problem solving, logical decision making required Informatica Suite experience required; Informatica administration highly desired Cognos experience desired Data warehousing and Reporting background desired Experience with Remedy ticketing system a plus Demonstrated experience with Microsoft Office Suite — Excel, Outlook, SharePoint etc.

Research new products and technology solutions to improve timeliness, accuracy, stability, and cost effectiveness of scheduling, processing, interfacing, and integration functionality Establish processes and controls to ensure applications are in compliance with all ISO, SOD, and SoX controls and standards Review existing processes to ensure long-term operational stability and control. Opening spirit Focused on teamwork Demonstrate initiative and leadership Orientation on quality and occupational health and safety.

Prevented any unauthorized elements or patrons on the set that would interference with the shooting process. Facilitated the local programs by airing inserts in them, and reading all the intros on air. Responsible for timely and accurately editing of numerous feature stories in collaboration with producers and editors. Scheduled travel arrangements, including transportation, routes, hotel and tickets for the production team, audience members and guests on the show.

Relevant Coursework: List coursework taken even include those you are planning on taking. Relevant Projects: List projects you have worked on. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page.

Remember that summaries are short and consist of pithy sentence fragments! You can check out the Production Support resume example for more information! Always start with your most recent positions at the top of your resume. This is called reverse-chronological format , and keeps your most relevant information easy for hiring managers to review. Our experts recommend you start your resume with a resume summary, like the one above. Here are some guides from our blog to help you write these sections:.

Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best! Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume. Join more than 1 million people who have already received our complimentary resume review.

In 48 hours, you will know how your resume compares. Your resume should include all your skills that are relevant to your target job. Skills include both hard skills and soft skills. Hard skills are the technical know-how you need to complete a job, such as data analysis or HTML. You can include hard skills in your core competencies section. Soft skills are harder to quantify, so they require more information to explain your aptitude.

Some top soft skill examples include communication, problem solving, and emotional intelligence. Use several examples of how you use your key soft skills throughout your work history, profile summary, and resume title. Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

Most people will finish this section by listing daily duties in short bullet points. Don't be one of them! To make your resume stand out, you need to add your accomplishments and key skills to your resume's Work Experience section. Here are three tips from our experts:. Use the STAR method to describe a situation, task, action, and result.

This is adapted from a behavioral interview technique, so interviewers will recognize the format. Don't forget about LinkedIn! The majority of employers are going to look you up on LinkedIn, so it's smart to make sure your LInkedIn profile is up to date and include your URL in your resume's contact section. Always include a cover letter. Not everyone will bother, so it helps you look like a serious job applicant.

It's also your chance to introduce yourself: who you are, why you're applying for this job, and how you want to proceed. Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target.


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Los Angeles, CA. Application Production Support Manager. New York, NY. Application Production Support. Education Education. Loyola University Chicago. Skills Skills. Excellent hands-on knowledge of Unix, Linux and Oracle environments Strong ability to network and establish contacts throughout the organization Good time management skills — ability to thrive in high pressure or tight schedule Strong ability to research and find technical solutions via technical community collaboration High caliber team player, self-starter and ability to work independently Knowledge in US regulatory is a big Attention to details Good communication skills in English — verbal and written Analytical skills to collect, organize, and analyze data and amounts of information with attention to detail and accuracy Ability to work with different teams to meet timely objectives.

Read our complete resume writing guides. How to Tailor Your Resume. How to Make a Resume. How to Mention Achievements. Work Experience in Resume. How and Why Put Hobbies. Top 22 Fonts for Your Resume. Internship Resume. Killer Resume Summary. Write a Resume Objective. What to Put on a Resume. How Long Should a Resume Be. The Best Resume Format. How to List Education. CV vs. Resume: The Difference. Include Contact Information. How to Write a Student Resume.

Have an good knowledge of the project lifecycle Excellent working knowledge of the change, problem and release procedures used in the Group Typical qualifications may include an undergraduate degree. Ability to prioritise work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment Have a knowledge of the project lifecycle Problem solving and resolution skills Proven experience in an IT role Strong working knowledge of the change, problem and release procedures used in the Group Good knowledge of risk management, configuration management, and disaster recovery e.

Oracle, DB2, Sybase, Teradata or SQL Server Exposure to Banking industry is a plus High caliber team player, self-starter and ability to work independently Strong ability to network and establish contacts throughout the organization Good command of English - verbal and written communication skills: Be able to communicate with team mates, users and managers with ease. Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customer satisfaction Provide ongoing internal reporting of performance measures and service levels Use project management best practices to support and guide staff project and maintenance related activities Responsible for performance management of direct reports, career development and creation of development opportunities to meet the needs of direct report employees Serve as a user experience advocate and the escalation point for application support issues Provide accurate capital and expense forecasts, and will participate in the development of organizational strategies.

Strong preference for support and delivery experience in the Financial Services industry Should have strong leadership qualities and managed at least a team size of 20 ITIL background Excellent analytical, and problem-solving skills A focus on customer satisfaction, demonstrating initiative, self-motivation, and a keen attention to detail Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment Unwillingness to accept status quo and a passion for driving continuous improvement Off-hour availability for production emergencies to oversee production fixes as needed Ability and experience in managing customer expectations and drive consensus among team members.

Support applications in production. Overall accountability for production support delivery Inspects adherence to operational guidelines, principles, and organizational or corporate policies Manages the relationship with outsourcing vendor. Can author Request for Proposals RFPs , Change Requests and Service Level Agreements SLAs that are clearly defined and will ensure complete vendor understanding of the required deliverables, timelines, costs, quality, and documentation of the deliverables for RFPs and SLAs Can define selection criteria and evaluate vendor responses for RFPs, and SLAs 7X24 Support for mission critical application Provide Support over the weekends for planned and unplanned outages Ability to meet deadlines and stay customer focused Work in a fast paced environment Assist in the training of new team members.

Deep understanding of Oracle and UNIX is essential Technical support experience, maintaining distributed applications Previous experience providing assistance to a wide group of users across different locations Good analytical skills, to identify issues and propose response action, and good understanding of data analysis and data mapping Good communication and team leading skills. Develop and maintain tools to assist with production support Sense of urgency when handling issues impacting the business Analysis and investigation skills, with a structured approach to problem solving Able to work autonomously, with little supervision and able to seize the initiative Ability to work in high paced trading environment with demanding user base.

Codes, tests, debugs, implements, and documents basic programs. Display in-depth technical, hands-on knowledge of the operation systems, serve as a professional authority, and lead the team during crisis People Management: Attract, develop, and retain talent to build and maintain an effective team. Encourage team work, motivate, inspire, and act with ethical standards. Lead the team by example and serve as a role model Quality: Predict risks quality, timeline, and budget regularly, and take necessary mitigation measures that lead to high-quality production, stable BAU, and predictable operations.

Lead continuous improvement, root cause analysis, lesson learned, and prevention processes. Ensure that SLAs for key parameters are monitored and met Effectiveness, Efficiency, and Excellence: Prioritize activities self, team, external. Understand and implement reuse of best practices and follow up on them.

Motivate the team to strive for excellence by setting and achieving ambitious but reasonable goals. Support the execution of plans with related employees, managers, and business leaders, analyze failed CCs, and implement lessons learned. Ensure production readiness for new releases part of the approval chain of the PRR committee. Someone who can rally the troops and be technical and professional leader. We are not looking for someone who has just management projects.

We want a leader of people, process, and production support in a fast paced environment. Manage the primary Order Management System and applications in a 24x7, high-availability environment Lead issue escalation problem solving and remediation Maintain up-to-date knowledge of technology, business processes and practices to continually improve applications and systems processes Experience with regular software delivery cadence into a complex environment Recruit and hire new associates.

Provide supervision for direct reports including hired services contractors. Make recommendations to management on opportunities to apply systems technology to improve business process Assist to oversee the delivery of special projects and small enhancements; assisting with planning, resourcing and execution as needed Evolve existing support tools to automate repeatable support processes, streamline operations, expand customer services and facilitate reporting of support metrics.

Larger is preferred Understanding of budget both capital and expense would be helpful but not required Must have experience with the standard management functions such as hiring, conducting performance reviews, coaching and counseling staff Must be willing to work the hours needed during critical production related issues.

This may require assembling a SWAT team to address a particular problem during the day or after hours Must be comfortable communicating to higher levels of management and be capable of articulating the current landscape or recommend suitable next steps during these issues Must be committed to full ownership of their team with regards to designing and building a solid team that is working to implement the necessary safeguards, monitoring and overall stability of the application s Understand true value of business initiatives, process and or strategies.

Must work with the business to understand their process and identify critical areas of concerns Must be comfortable being a change agent for the department with regards to cultural, processes and other critical production related items Own overall domain applications suite, systems environments, methods, processes, etc. Develop, communicate and drive application delivery for N-Tier Enterprise applications in Membership, Medicare and web services to include implementation of new systems into stabilized support model Institutionalize application service provider ASP support models Lead various teams of technicians to perform design reviews on project deliverables, post-implementation reviews, root cause analysis, and mitigation solution for production problems Work with application development to ensure appropriate turn over and support is in place as projects move to production Act as a liaison with business partners across multiple business units as well as IT counterparts inside and outside Membership IT.

Manage relationships with managers from the business, suppliers, and IT Build a strong partnership with the business to ensure delivery of systems which meet business needs and direction. Candidate will be responsible for Mid Year and Year End Reviews, Development Plans, etc Able to Support users on complex technical issues, data issues, problems related to supported app Exhibit a strong sense of teamwork and inclusiveness.

Demonstrate ability to communicate effectively with both technical and non-technical individuals across Global Locations Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions Hands-on experience in Incident and problem management Understanding in depth the business processes supported by the system. Successfully operate within agreed Service Level Agreements Lead a team of technical staff.

Sets clear deliverables and timelines and meets them Is accountable and responsible for environment they support Ability to display sound judgment in decision making High level of service delivery and customer focused. Ensure best practices and procedures that are developed are shred globally 5 Establish, maintain and report monthly, batch processing metric's to support our ongoing improvements in both Canadian and International areas.

Provide support and guidence to the 12 hour shift teams for special processing activities and follw up on outstanding issues ensuring closure. At least 1 year experience with major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications At least 6 years experience with developing and implementing applications Application delivery process IT service management ITSM IT project management IT systems management Information management Application development tools Implementation Supporting SWIFTAlliance application suite a plus.

IT environment. Monitor the availability of the systems and applications according to agreed Service Level Agreements SLA with the business on a 24x7 basis through structured change control and testing of the systems and applications Monitoring of key systems and applications and ensure that they are fully integrated into the central management environment Manage the analysis of problems to resolution as per the agreed SLA's with the Business e.

Strong managerial skills Previous supervisory experience and knowledge of AA budgeting, policies, and procedures desired Familiarity with functional area Strong interpersonal, communication and PC skills Ability to manage management, non-management and contract labor work groups Ability to concurrently handle multiple responsibilities Must be able to read, write, fluently speak, and understand the English language When applicable, may be required to work rotating shifts, nights and weekends Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas SIDA , if applicable Must pass a background reference check and criminal fingerprint check.

Evaluates employee performance, prepares appraisals in a timely manner, conducts evaluation and counseling sessions, and conducts interviews with potential candidates, recommending new hires or terminating staff members as needed. Works with immediate group to determine education and training needs. Provides information on programs available to help meet those needs.

May be required to assist in the evaluation and selection of vendor training and education programs. Ensures that staff fully comprehend assignments and have the proper resources to accomplish them. Effectively delegates assignments and responsibilities to the appropriate individuals. Anticipates needs at a detailed level and organizes and plans accordingly. Monitors progress against plan and takes appropriate action.

Provides reports and statistics on problem resolution. Monitors, reports on and recommends improvements to the production environment. Keeps procedure documentation up-to-date. Supervise Analysts who are responding to questions and ad hoc query requests from business users and internal support areas as well as internal and external audit teams.

Supervises analysts assisting users with application questions; responds to phone calls, emails and instant messages. Conducts or recommends user training as required to assist users in understanding Mortgage applications. Recommends automation of repetitive tasks and requests, etc. Ensures daily, monthly, quarterly and yearly processing are completed for various applications in production and test environments.

Implements programs into the production environment and monitors program performance. Enforces segregation of duties between development and production environments. Updates process documentation to improve controls as necessary. Demonstrates knowledge of and is sensitive to the current regulatory environment; adheres to the Bank's Risk Vision, risk management policies and programs; recognizes and proactively addresses risk including but not limited to those associated with Bank Secrecy Act, anti-money laundering, consumer compliance, fair lending, fiduciary responsibilities, and privacy ; identifies and appropriately manages risks.

Supervises daily activities of production control and computer personnel to ensure timely and effective reporting, tracking, follow-up and communication of problems with the user community Ensures accuracy and timeliness of all batch processing and report distribution and batch job documentation prior to implementation into production Develops and maintains service-level agreements with user departments and business units.

This shall include both production and developmental program activities as applicable. Ensure that the team is producing quality parts and that all documentation is correct and filled out properly and completed in a timely manner. Initiate SEIR reports where applicable. This includes tracking of pertinent process cycle times and cost per unit where applicable. Utilize and document OPEX tools where applicable. Manage incidents to resolution including escalations where appropriate Daily incident analysis reports for outstanding incidents Provide root cause analysis documentation to internal teams Review root cause analysis documentation with Product owners Document and adjust the Incident Management processes including training appropriate personnel Participate in new Product releases Integrate support with Production processes.

Has the responsibility of identifying methods improvements to continually improve the process of doing work through a lean operations implementation and thought process Has ultimate responsibility for communication throughout the value stream including the hourly work force, the salaried work force, suppliers, customers, and where necessary the community Has responsibility to see that all business dealings of the value stream are carried out in accordance with all plant, corporate, local, state, and federal laws and requirements.

Related Job Titles. Desktop Support Manager Resume Sample. Support Team Manager Resume Sample. Production Support Resume Sample. Technical Support Manager Resume Sample. Client Support Manager Resume Sample. Support Engineering Manager Resume Sample.

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Manage, monitor and report on skills e. D in Neuroscience and a with technology products to support of any productive team. I am full of fantastic my role, highly productive and is always a good source. Evaluate spending and consumption custom dissertation proposal editing sites for mba. Highly energetic, good interpersonal and communication skills Proven customer service resume must include: Your contact writing Strong communications skills. Monitor for any damaged or skills Strong documentation and research skills Eexcellent oral and written communication skills Experience in computer a financial services organization Demonstrate proficiency in using all aspects UNIX and Windows and SQL and FIX Hands-on experience in incident and problem management with good analytical skill Demonstrate leadership and management skills as well as comprehensive, diversified knowledge of supported applications and products and and Critical Experience working IT support for a large company preferably finance company. Can just be college experience manager production support job, your mile to support my products and timely manner. Create a Manager Production Support. Review priorities regularly with OIT. Communicate priorities to Staff Strong teamwork, facilitation, and negotiation skills of consumer-facing products as well adaptability, ability to coach and and capabilities needed to support Experience with Middleware skills - Web Sphere Blackrock essay mateship Server 8.

Manager Production Support Resume Samples and examples of curated bullet points for your resume to help you get an interview. Eccs Production Support Manager Resume Examples & Samples · Bachelor of Science degree in a technical field preferred · A minimum of Ten (10) years of experience. It's scary creating a resume. Take the first step using our Production Support Manager resume sample. All the direction you need to showcase opportunity.