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Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requests Understand the rules and procedures of all poker games offered at the resort Maintain general property knowledge At least 1 year previous dealing experience in a major casino Strong knowledge of Poker regulations Excellent interpersonal and customer service skills. Ability to deal poker in order to provide a courteous and entertaining experience Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity Sponsors new dealers as needed in order to provide new hires with adequate on the job training Protects the integrity of the game through visual observation of all guests and game layout Performs all other related and compatible duties as assigned Prior poker experience or successful completion of Poker School required Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality.
Compliance of company and departmental policies and procedures, Nevada Gaming Regulations and Internal controls Must be able to bend, reach, and twist so as to collect bets, deal cards, etc Must be 21 year of age or older Must have completed of Dealers School or possess six months experience as a dealer.
Provide all guests with the "ultimate guest experience" with courteous, professional, and prompt service Provide a positive and progressive work environment for all employees through positive interactions and reinforcement Safeguards the assets of the company Basic understanding of scheduling, payroll, time sheets, computers, and money handling Ability to stand or sit for prolonged periods Normal range of hand mobility and dexterity Able to work in loud and smokey environments.
Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met Presents oneself as a credit to the Company and encourages others to do the same Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift. Responsible for conducting operation of poker games Responsible for adhering to poker room policies and procedures Responsible for accuracy of table pot and table rake Maintains a clean and safe environment Assists in poker room operation as needed Well groomed and neat appearance Basic and intermediate math skills, handling chip and currency, distinguish poker hand combinations.
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One of the best ways to acquire the skills needed to be a poker manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since poker managers benefit from having skills like guest service, procedures, and customer service, we found courses that will help you improve these skills.
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Get recommendations that fit your preferences and skillset. Answer a few questions and get started. The six most common skills found on Poker Manager resumes in Read below to see the full list. Guest Service high Demand. Procedures high Demand. Customer Service average Demand. TDA average Demand. Internal Audit low Demand.
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